These Terms and Conditions govern all remote sales of products available on the official Nahele Gioielli website.
1. General Provisions These terms apply to remote sales made through the website https://nahelegioielli.com, intended for adult consumers purchasing for personal, non-professional, or non-commercial use.
2. The Seller Nahele by Rachele Castana Registered office: Via Ariccia 11, Cerveteri (RM), Italy Customer support email: info@nahelegioielli.com Phone: +39 3318779444
3. Products and Availability Each piece of jewelry is entirely handcrafted in every phase, from wax carving to final finishing. This means every item is unique and may show slight differences from the images displayed online. Minor imperfections are a testament to the authenticity and artisanal value of each creation. All products come with packaging and a certificate of authenticity. Production is made to order and may take up to 15 working days before shipping. Some in-stock pieces are shipped within 2 working days, but availability and lead times cannot be guaranteed for each item at the time of order. Nahele Gioielli reserves the right to change quantities, designs, and styles at any time without notice.
4. Warranty and Intellectual Property Nahele Gioielli products are made in Italy using Italian materials by skilled Italian artisans. All trademarks, logos, texts, and images on the site are the exclusive property of Nahele Gioielli.
5. Prices All prices are listed in Euro (€), including VAT and packaging. Shipping costs are not included and are calculated automatically at checkout based on the destination. Any duties or customs taxes for non-EU shipments are the responsibility of the customer. Nahele Gioielli reserves the right to change prices at any time. Confirmed orders will maintain the price indicated at the time of purchase.
6. Order Procedure To purchase a product, you must:
1) Add items to your cart
2) Fill in the order form
3) Select a payment method
4) Accept the Terms and Conditions
5) Submit the order
6) The contract is considered concluded upon order confirmation by Nahele Gioielli.
8. Shipping and Delivery Orders are shipped via express courier to the address provided, with a tracking code sent to the customer. Estimated costs and delivery times:
- Italy: €10 – 1/2 working days
- Europe: €15 – 2/4 working days
- United Kingdom: €25 – 2/4 working days
- United States/Canada: €30 – 3/5 working days
Shipping is free for orders over €150 within Italy and €200 within Europe.
No shipments are made on public holidays or weekends. Any customs duties or taxes are the responsibility of the customer.
9. Returns and Exchanges Customized products: cannot be returned or exchanged. Non-customized products: returns or exchanges may be requested by emailing info@nahelegioielli.com within 14 days of receipt. Returns: accepted only for unused products, in perfect condition, and in the original packaging. Unless otherwise agreed, refunds are issued as store credit equal to the purchase amount, valid for one year. Return shipping costs are the responsibility of the customer. Exchanges: shipping costs for exchanges are also borne by the customer. Production times depend on availability and will be communicated after the request. Return shipments should be sent to: Nahele Gioielli by Rachele Castana Via Ariccia 11, Cerveteri, 00052 (RM), Italy
10. Purchases from Retailers Products purchased from official retailers are not subject to the same return and refund conditions as those purchased on the website. For any requests, customers must contact the point of sale directly. Nahele Gioielli assumes no responsibility for practices or conditions applied by third parties.
11. Repairs and Replacements In case of damage or the need for repairs, customers can write to info@nahelegioielli.com within 14 days of receiving the product. Each request will be evaluated on a case-by-case basis.
12. Contact Information For assistance or information: Email: info@nahelegioielli.com Address: Via Ariccia 11, Cerveteri (RM), Italy Phone: +39 3318779444
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